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Privacy Policy

Privacy Notice 

This privacy notice is issued by I C Loans Ltd, Registered Office, 16 Brandon Street, Hamilton ML3 6AB. Telephone 01698 423516.

Also trading from 93 Hope Street, Glasgow G2 6LD. Telephone 0141 221 5222.     

E-mail: enquiries@icloans.co.uk 

We are authorised and regulated by the Financial Conduct Authority. We are members of the Consumer Credit Association, our trade body. 

This explains how and why we acquire and use your personal information in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).

We take your privacy seriously. Processing of your data is necessary for entering into, and the performance of, a contract with us. We will only ask for relevant information and use it to set up and manage your account.


We collect information about you:

  • as part of your loan application and during the term of any agreement.
  • from you and from searches of Credit Reference Agencies (CRAs) and Fraud Prevention Agencies (FPAs) of their records relating to you and other people with whom you are linked financially, from public records, e.g. the electoral roll.
  • this includes your name, address, date of birth, contact details (address, telephone number(s) and e-mail address), marital status, employment information, credit record, bank details, income & expenditure and records of your account.


We use your information to:

  • make credit decisions about you, members of your household or others to whom you are linked financially.
  • communicate with you using the contact details you have provided by telephone, email, SMS, post and all forms of social media for the purposes of entering into a loan agreement with you, administering and collecting your loan & for promotional purposes.
  • manage your account, process payments, debt collection & tracing.
  • prevent fraud and money laundering.
  • report to CRAs and FPAs.
  • report to our regulator, the Financial Conduct Authority, where we are required to do so.


The lawful bases that we rely on for processing your data are: Contractual necessity (for assessing creditworthiness and managing loans); Legal obligation (for FCA and other legal compliance purposes); legitimate interests (for promoting responsible lending and marketing by post) and your consent (for marketing by e-mail or SMS message).

This is to comply with our legal and regulatory obligations and fulfil our legitimate interests of promoting responsible lending.  If you do not provide us with your information, we will not be able to lend to you. 

We may share your information with:

  • third parties to which we transfer, charge or assign your agreement or which manage your loan or provide services for us
  • law enforcement agencies or regulatory bodies where we are required to do so by law
  • CRAs and FPAs to which we may report positive, delinquent and default data about your account(s) on a regular (minimum monthly) basis. This information may be supplied to other organisations which search your credit record.


When CRAs receive a search from us they place a search “footprint” on your credit file whether or not the application proceeds. Records remain on file with CRAs and FPAs for 6 years after they are closed, whether settled by you or defaulted.   

More information about CRAs and how they use personal information is available at http://www.experian.co.uk/crain/index.html or you can contact the agency we use below: 

Equifax Ltd, Customer Service Centre, PO Box 10036, LEICESTER, LE3 4FS. Tel: 0333 321 4043 or 0800 014 2955 or visit: https://www.equifax.co.uk/Contact-us/Contact_Us_Personal_Solutions.html or email from: www.equifax.co.uk/ask 

We store your information:

    - within the European Economic Area (EEA)

    - we do not anticipate that we will transfer your personal data outside the EEA but in the event of this we will ensure that           before we do so, there is adequate protection in place to ensure the security of your data.


We keep your information:

  • for as long as it is needed to manage your account and for a maximum of six years unless a longer period is required by law.


You have the right to:

  • to be informed, access and object to the information we hold about you
  • ask us to make any changes to your information to make sure it is accurate and up to date
  • ask us to stop or restrict our use of or to delete your information
  • receive your information in a format that suits you
  • transfer your information to a third party
  • not be subject to automated decision-making including profiling



If you have a question, want to exercise your rights or make a complaint, please contact our Data Protection Officer, Mr Ewan Watson, in our Glasgow office. 

You can also make a complaint to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113. 


I agree to the terms of this Privacy Notice and acknowledge that as part of my loan application the lender may undertake searches of my records with Credit Reference Agencies and Fraud Prevention Agencies and that information regarding my loan account including positive, delinquent and default data will be reported to those agencies and may be accessed by other organisations which search my records. 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening, although this may prevent online purchasing from being available to you. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

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